Midas Jewellers – International Guarantee Policy & Product Care
International Guarantee Policy
This Guarantee Policy applies to all purchases made in three our stores in the Canary Islands, Spain. At our stores you have present an abbreviated version that links directly to this full detailed policy. This guarantee is provided in addition to, and does not affect, the statutory rights of consumers under applicable Spanish and European Union legislation.
We retail jewellery, watches, and sunglasses from recognised international brands. All products are guaranteed to be authentic and we take full responsibility for the products we sell.
Guarantee conditions vary according to product category and brand, as set out below:
Documentation and Proof of Purchase
For any guarantee claim, customers must present:
- The original purchase receipt, bank payment slip, or jewellery certificate (in case of gold jewellery), and
- Any manufacturer’s guarantee card or documentation supplied at the time of purchase.
Guarantee service may be refused in the absence of valid proof of purchase. We also accept digital copies of documents.
1. Watches – Manufacturer’s Guarantee
All watches sold by us are covered by the official manufacturer’s worldwide guarantee.
Guarantee Period
- Typically two (2) or three (3) years, depending on the
- Valid worldwide, in accordance with the manufacturer’s terms and conditions
The applicable guarantee period and full terms are detailed in the manufacturer’s guarantee booklet or card provided with the watch. Instruction manuals are provided either in paper, or, as is customary in more recent times, in a digital format. If you require a copy you can enter the brand’s website, and request the pdf version of the manual for your exact watch type.
Scope of Coverage
The manufacturer’s guarantee generally covers:
- Manufacturing defects
- Mechanical or electronic faults not attributable to external causes
Coverage may vary depending on the brand.
Exclusions
The manufacturer’s guarantee does not cover:
- Normal wear and tear
- Damage arising from:
- Accidents, impacts, or shocks
- Improper use or handling
- Water ingress
- Repairs or modifications carried out by unauthorised parties
- Cosmetic deterioration, including scratches, discolouration, or strap wear resulting from use
- Crown detachment, or dial indicator detachment which is typically inflicted upon impact
- Spring bars and any damage resulting from spare part malfunction
- Battery replacements. Take into account a new battery replaced into a watch will typically last around 2 years depending on the movement. The battery included with the watch when you purchase it might not have the same duration
Watch Guarantee Claims Process
- Customers should contact the manufacturer directly using the contact details provided in the guarantee documentation or on the manufacturer’s official
- The manufacturer will direct the customer to the nearest authorized service centre for inspection and
You can contact us in case you need assistance in the process.
2. Sunglasses – Manufacturer’s Guarantee
All sunglasses sold by us are covered by the official manufacturer’s guarantee which includes:
- Two-year limited Guarantee Period
- The conditions of the guarantee are determined by the
Scope of Coverage
The manufacturer’s guarantee generally covers:
- Manufacturing defects in frames or lenses
- Defects in materials or workmanship identified under normal use
Exclusions
- Normal wear and tear
- Scratches or external damage to lenses caused by usage
- Deterioration of nosepads, screws or spare parts
- Damage resulting from:
- Accidents, impacts, pressure, or improper handling
- Improper storage
- Exposure to heat, sand, saltwater, or chemicals
- Repairs, adjustments, or modifications carried out by unauthorised third parties
- Loss or theft
Sunglasses Guarantee Claims Process
Customers should contact the manufacturer directly, who will advise on the appropriate authorised service or assessment location of most proximity to the customer’s residence. If you need any assistance with the process, you can contact us.
3. Jewelry
Branded Jewellery
For branded jewellery, typically manufactured in silver or other metals, the guarantee is provided by the manufacturer or brand.
Branded Jewellery is generally guaranteed against:
- Manufacturing defects
- Defects in materials or workmanship identified under normal and intended use
Guarantee conditions vary depending on the type and brand of jewellery. To initiate a claim in guarantee, please check and contact the manufacturer through their website. Customers may contact us for assistance with any guarantee-related matter; where appropriate, we will provide guidance and support in coordinating with the brand. Final decisions regarding repair, replacement, or refusal of service remain with the manufacturer and are subject to their guarantee terms.
Gold Jewellery – Two-Year International Guarantee
All gold jewellery sold by us is covered by a two (2) year international guarantee. Though the jewellery collections we carry are of high quality and craftsmanship, fine jewelry is naturally delicate. On occasion, a stone may come loose due to normal wear or handling rather than an issue with manufacturing.
Scope of covrage
The guarantee covers:
- Manufacturing defects
- Faults in materials or workmanship under normal, intended use
Exclusions
The guarantee does not cover:
- Normal wear and tear: surface scratches, deformation in the case of rings, earrings and bangles; discoloring of white gold, malfunction of a spare part (such as a lock mechanism deterioration).
- Damage resulting from use or accidents, including, but not limited to:
- Broken chains
- Loss of small stones from rings or other jewellery
- Items bent, stretched, or deformed due to pulling, impact, or pressure
- Damage caused by improper handling or storage
- Exposure to chemicals, including perfumes, cosmetics, cleaning agents, chlorine, or saltwater
- Repairs, alterations, resizing, or adjustments performed by unauthorised third parties
- Loss or theft
Damage arising from use, impact, or daily wear is not considered a manufacturing defect. Please take into account fine jewellery requires appropriate care and certain design types are more appropriate for daily wear (depending on weight, strength of pieces, karat type, and stonework clasps) than others. Our sales advisers will be glad to assist any query regarding this matter.
Jewellery Guarantee Claims
- For branded jewellery, customers may contact the brand directly or contact us for assistance
- For gold jewellery, customers are requested to contact us directly for assessment and guidance
Valid proof of purchase is required in all cases.
4. Repairs, Replacement, and Assessment
- All guarantee claims are subject to inspection by the manufacturer or an authorised service centre
- The determination to repair, replace, or decline service rests solely with the manufacturer or service provider, in accordance with their guarantee terms
- Repair or assessment times may vary depending on the brand, location, and availability of parts
- We do not offer Exchanges are allowed within a 15-period day after your purchase.
5. International Customers
As our purchases are made by customers visiting the Canary Islands:
- Watches and sunglasses benefit from worldwide manufacturer guarantees
- Jewellery claims may be handled locally or through the brand, depending on the item and circumstances
Guarantee Claim Process:
- Customers are advised to retain all documentation and to contact us (by email or whatsapp) or the relevant brand (check brand website) should a guarantee issue arise after returning to their country of Depending on workloads we will typically attend claims within a few business days.
- As per Spanish law, if a guarantee claim is accepted, the customer bears the responsibility of returning the item to our stores for inspection. This can be done either physically (bringing it oneself on a future trip, or returning it with an acquaintance or family member) or via courier (in this case, please contact us beforehand so we give you suggestions on how to ship your parcel safely and securely to us). Any costs associated with returning the item to the store, including shipping and any customs duties or tax, are the customer’s
- Once received, we will need time to inspect the item; this is done, depending on the product, directly by us, by the manufacturer, or by an independent jewellery workshop and can take upto two weeks depending on Once this is done, the resolution and options are communicated to the client.
- The delivery costs of return shipping are paid by We will offer you the tracking details; within Europe most deliveries take around 10 days but please keep in mind that we have no control over shipping timings.
6. Statutory Consumer Rights
This Guarantee Policy is additional to consumer’s statutory rights under Spanish and European Union law.
Midas Jewellers - Product Care Guide
This guide is designed to help customers enjoy their jewellery, watches, and sunglasses for years to come.
1. JEWELLERY CARE GUIDE
1.1 Understanding Gold G Silver Jewellery
- Gold jewellery (especially more pure versions such as 18 karat) is soft and malleable by This allows jewellers to craft intricate designs but also makes gold prone to bending, denting, and deformation. Jewellery cleaning cloths or liquids can be used to polish gold jewellery and prevent tarnishing, which accelerates in contact with chemicals (creams, perfume, even humidity). Gold is originally yellow in colour, and white gold is white because it is treated with Rhodium; this is the reason white gold jewellery might need to be re-plated after a few years if it discolours.
- Silver jewellery is softer than gold and may tarnish quicker over time due to exposure to air, moisture, perfumes, and Jewellery cleaning cloths or liquids can be used to polish silver jewellery.
- Titanium jewellery is generally very versatile, does not tarnish easily and is relatively harder than most other Take into account that titanium, unlike gold and silver, cannot be resized/reshaped.
- Diamonds and gemstones are generally very hard and will age well without maintenance. The type of setting of the stone within a piece of jewellery, however, is not Over time, a gold clasp may weaken and cause a gemstone to fall out of a piece of jewellery, therefore we recommend revisions with a jeweller every 5 years.
- Pearls are delicate by nature and should be kept away especially from chemicals such as perfume, creams and We recommend not to shower or swim with pearls.
- Gold platings: some of the products from brands we carry are silver-based with a gold Most of these brands employ a very high quality gold plating (14k or above with a good amount of microns). However take intoaccount that with appropriate care, the gold plating will last much longer with fewer visible signs of wear
- Fine jewellery is meant to be worn with care—it is not suitable for rough, manual, or impact-heavy
1.2 Bangles G Bracelets (Gold G Silver)
Common Issues:
- Deformation (out-of-round shape)
- Bending or flattening
- Surface dents and scratches
Why This Happens:
- Applying pressure (gripping objects, lifting heavy items)
- Wearing bangles while sleeping, exercising, or doing household work
- Leaning on hard surfaces while wearing bangles
Care Instructions:
- Remove bangles before household chores, gym, or manual work
- Avoid wearing bangles while sleeping
- Store bangles flat or in a rigid jewellery box to maintain shape
- Do not attempt to reshape bent bangles at home—this can weaken the metal
- Be wary of longer or loose bracelets that might snap by catching on to a surface.
Important Note:
Deformation of bangles is considered normal wear and tear and is not a manufacturing defect. Gold bangles are typically hollow and therefore more prone to damage.
1.3 Rings (Especially Stone-Set Rings)
Common Issues:
- Small stones loosening or falling out
- Stones detaching after impact
- Bent or damaged prongs
- Misshapen ring bands
Why This Happens:
- Accidental knocks against hard surfaces (tables, doors, gym equipment)
- Wearing rings during lifting, sports, or manual tasks
- Natural loosening of prongs over time due to daily wear
Care Instructions:
- Remove rings before exercise, lifting, cleaning, or gardening
- Avoid wearing rings while sleeping
- Do not strike rings against hard surfaces
- Have stone settings checked periodically by a professional jeweller
- To clean, you can utilize a toothbrush and soapy Avoid harsh chemicals. For a more professional cleaning and polishing, you can bring it to us or a professional jeweller.
Important Note:
Stone loss due to impact, pressure, or prong damage is not considered a manufacturing defect.
1.4 Chains G Necklaces
Common Issues:
- Broken chains
- Stretched or thinned links
- Clasps opening or breaking
Why This Happens:
- Pulling or snagging on clothing, hair, or objects
- Sleeping while wearing chains
- Wearing chains that are too fine for daily use
Care Instructions:
- Remove chains before sleeping or physical activity
- Avoid layering heavy pendants on fine chains
- Store chains individually to prevent tangling
- Fasten clasps securely before wearing
Important Note:
Chains are delicate by nature; breakage caused by pulling or tension is considered wear and tear. Even a strong chain will always break by its weakest link, which might be the clasp.
1.5 Gemstones G Diamonds
Care Tips:
- Avoid exposure to harsh chemicals, perfumes, and cleaning agents
- Clean gently using a soft cloth or toothbrush and mild soap solution
- Do not use ultrasonic cleaners unless advised by a professional
Impact Warning:
Even diamonds can loosen or chip when subjected to sudden impact.
1.6 Storage G General Jewellery Care
- Store each piece separately to avoid scratches
- Use soft pouches or lined jewellery boxes
- Keep jewellery away from moisture and humidity
- Remove jewellery before bathing, swimming, or using perfumes
2. WATCH CARE GUIDE
Watches are precision instruments combining mechanical parts, electronics, and external finishes. Proper care ensures longevity and accuracy.
2.1 Daily Use
- Avoid dropping or striking the Sapphire crystals do not scratch but can break, and other types of mineral glass may scratch or chip.
- Do not wear watches during heavy physical activity unless designed for sports
- Avoid exposure to strong magnetic fields
2.2 Water Resistance
- Water resistance is not permanent and can decrease over It can be void after a battery change or servicing if not pressure-tested and sealed
- Always check the water-resistance rating before exposure
- Do not operate crown or pushers underwater
- Avoid hot showers, saunas, or steam rooms because vapor might still get inside the movement
Important Note:
Water damage due to misuse or worn seals is not covered as a manufacturing defect by any brand.
2.3 Strap G Bracelet Care
- Replace batteries as soon as they run out to prevent You can come to us or any professional
- Service mechanical watches periodically as recommended by the manufacturer
- Keep mechanical watches away from electronic The magnetism can affect the precision of the movement.
2.4 Battery G Servicing
- Replace batteries as soon as they run out to prevent You can come to us or any professional
- Service mechanical watches periodically as recommended by the manufacturer
- Keep mechanical watches away from electronic The magnetism can affect the precision of the movement.
3. SUNGLASSES CARE GUIDE
Sunglasses combine optical lenses with fashion materials that require careful handling.
3.1 Handling G Wearing
- Always use both hands when putting on or removing sunglasses
- Do not rest sunglasses on the head for long periods
- Avoid sitting or stepping on sunglasses
3.2 Lens Care
- Clean lenses using a microfiber cloth only
- Rinse lenses with water before wiping if dusty
- Avoid paper towels, tissues, or clothing
- If around the beach or pool, use freshwater to rinse the lenses before cleaning and drying
3.3 Storage
- Store sunglasses in a protective case when not in use
- Do not place lenses face-down on hard surfaces
- Avoid leaving sunglasses in hot cars
Important Note:
Scratches, frame bending, or lens damage due to pressure or heat are considered normal wear and tear.
FINAL NOTE FOR CUSTOMERS
All fine products require mindful use. Many issues arise from lifestyle wear rather than manufacturing defects. Following this care guide will help maintain the beauty, structure, and longevity of your purchase.
For inspections, repairs, or professional cleaning, please consult us or an authorised service centre or experienced jeweller.
